Frequently Asked Questions

Hey love! Welcome to The LIVELY Rewards Program From now on, you’ll get rewarded for every purchase you make (yes, really). The more you spend the more you earn — it’s a win win! You can also earn points for referring friends, following us on social, and so much more. Rack up your points and use them toward anything you want on the site — it’s a serious hook-up.
Here are some deets:

• How do I join? +

  If you have already signed up for a LIVELY account, you are automatically enrolled. Otherwise, signup at the top of this page!

• How do I earn points? +

  Piece of cake! You can earn points by signing up (done!), referring friends and making purchases and they automatically show up in your account..

• How do I view my point balance? +

  Check out your point balance in the top bar of every page.

• How do I redeem my points for LIVELY goods? +

  Select the tab called Rewards. Here you'll see all the reward levels available. If you have enough points, you can redeem them for a reward and use that reward at checkout.

• Is there a limit to the number of points I can earn? +

  No, this is yours for the taking! The more you buy and share, the more you earn. Just remember that your points expire after 1 year after your most recent order!

• What do the 'approved', 'pending' and 'cancelled' statuses mean? +

  Approved: You earned these points which can be redeemed on rewards immediately.
  Pending: No biggie, these points just need to be verified before you can redeem them. This typically applies to purchases and referrals. In 7 days, you’ll see these points as approved.
  Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

• What happens if a friend I refer cancels or returns their order? +

  Unfortunately, your pending points will become 'cancelled' and will be removed from your account.

• Why did my account balance go down? +

  It happens! It means you, or someone you referred, cancelled or returned a purchase. Your points may have also expired after 1 year.

• I completed an activity but didn't earn points! +

  No sweat, love. It can sometimes take a few minutes for us to process your activity and provide your points. If it’s been longer than 7 business days, hit us up at help@wearlively.com.

• Can I use my points during checkout? +

  Yes, but you must log in first. Otherwise, you must redeem your points for a voucher, which can then be applied during checkout. You can redeem your points in your rewards dashboard.

• How do I leave the program? +

  That's a bummer! If you no longer wish to earn points, please contact us and ask to be removed from the program by contacting us at help@wearlviely.com. In doing so, you will lose any points you have accrued.

• What happens if I leave and decide to join again? +

  We'd love to have you - just click “Join Now” on The Rewards page! Sadly, your point total will begin from zero. (So give some serious thought to leaving in the first place!)

• How can I share my referral URL? +

  You can share your URL however you see fit with the exception of coupon or deal sites. We love seeing our girls share their link on their blogs or social profiles! You can find your URL after signing into your Rewards dashboard.

• What happens if I redeem a reward and then return that purchase? Do I get my reward/points back?+

  Once your points have been used, they will not be re-issued

• Is there a limit to how many points I can use at one time?+

  You can use up to 400 points ($40) on one order

• Where can I send my questions, concerns, or compliments? +

  We always love hearing from you. Just shoot us an email at heylove@wearlively.com.

• What happened to The Perks? +

  The Rewards Program is the revamp to the Perks Program you know and love! The LIVELY Rewards Program is just like the perks, only now, you can level up the tiers to get even more points! The more you spend, the more your points are worth! There's so many fun ways to earn points and use them to redeem all kinds of cool rewards. Check them out on The LIVELY Rewards Page.